A hair clinic in Bogotá ran its WhatsApp with a HeySetter agent starting in April 2026. Between April and July it went from 7.2 to 23.3 bookings per 100 conversations, 3.2 times as many. 51% of its bookings were made outside business hours, the first reply had a median of 6.7 seconds, and 97.3% of conversations were resolved with no human stepping in.
Numbers calculated on August 19, 2026 and verified again on October 13, 2026.
"Before" is the agent's first month at the clinic, not a period without an agent: there is no comparable measurement from before HeySetter. "After" is July, the last full month before the cutoff of August 19, 2026.
| Month | New conversations | Bookings | Bookings per 100 conversations |
|---|---|---|---|
| April 2026Before | 321 | 23 | 7.2 |
| May 2026 | 198 | 28 | 14.1 |
| June 2026 | 206 | 34 | 16.5 |
| July 2026After | 232 | 54 | 23.3 |
Conversations did not go up: July had fewer than April. What changed was how many of them ended in a booking.
What was measured: Bookings the agent put on the clinic's calendar during the month, divided by the month's new conversations, times 100. April: 23 bookings from 321 conversations (7.2). July: 54 from 232 (23.3). Every booking counts, including ones later cancelled or released because the deposit was not paid.
Window: April and July 2026, calendar months in Bogotá time. Test and team conversations excluded.
What was measured: 91 of 178 bookings were created outside the hours the clinic had set in its calendar: Monday to Friday 7:00 to 18:00 and Saturday 7:00 to 13:00, closed on Sunday. Those are the clinic's own hours, not ones we assumed.
Window: Bookings created from April 8 to August 17, 2026, Bogotá time.
What was measured: Time between the person's first message and the agent's first reply, across 693 conversations. Half got a reply in under 6.7 seconds and 9 in 10 in under 11.6 seconds, at any hour.
Window: Conversations from May 20 to August 18, 2026. No message history was kept before May 20, so that stretch is not measured.
What was measured: Conversations the agent handled from start to finish without anyone on the team having to step in: 655 of 673.
Window: Conversations from May 20 to August 18, 2026, the ones with their messages on record.
What was measured: Bookings paid through the payment link the agent sends in the conversation and recorded as paid by the system. Payments the team confirmed by hand are not counted. We publish the count, not the amounts.
Window: Payments confirmed from April 19 to August 18, 2026.
Setti is HeySetter's sales agent. It answers on WhatsApp, tells you what the agent does and, if it makes sense, books you a call with the team.
Talk to Setti on WhatsAppThe deposit is there so the person who books shows up. With your bookings per month, your average ticket and your no-show rate, the calculator tells you how much money does not come in per month and per year.
Run the numbersGive them an answer in seconds, not the next morning. Set up your agent today and watch it book and charge while you sleep.
